Knowledge base, per-product warranty, tickets with a public SLA and downloadable manuals. Every AVACOM device installed in the field has an active support protocol - not a phone number nobody answers.
Four paths, one single pedagogical continuity. Four support routes according to urgency: FAQ for immediate answers, a technical ticket with a guaranteed SLA, per-product warranty and a complete knowledge base.
The most common questions, answered clearly. No waiting, no tickets, no frustration. Available 24/7.
Real protection for your investment. Coverage designed for intensive classroom use: multiple users, field conditions, a full school day.
Five fields. Automatic routing to the right specialist. A tracking number and a response within 24 – 48 business hours.
Manuals, pedagogical usage guides and technical documentation for the ecosystem. For IT teams, Teachers and coordinators.
Documentation to master the ecosystem. Manuals, pedagogical guides, tutorials and release notes. Organized by product and by user level — Teacher, coordinator, IT team.
The ticket goes directly to the technician who knows your equipment model. Not to a call center reading from a script.
A formal channel with a tracking number, automatic routing and progress notifications.
For non-urgent cases with attachments, logs or documentation. Generates a ticket automatically.
Five fields, a response in 24 to 48 h. A deliberately short form: five essential pieces of information so the right specialist can answer you without asking again.
If the problem blocks an active class, mark it urgent: your ticket enters the prioritized flow and is handled before the day ends.
From the day of delivery to the end of the product's life cycle, every AVACOM institution has access to the same technical team that performed the installation. Support stays active throughout the equipment's useful life, beyond the warranty.